Refund policy

AZMARAE Refund & Return Policy

Last updated: October 2, 2026

We want you to love your AZMARAE pieces. If something isn’t right, we’re here to help.

Returns

Eligible items may be returned within 30 days of delivery.

To qualify for a return, items must be:

  • unworn and unwashed
  • unaltered
  • in their original condition
  • returned with all original tags and packaging
  • free from makeup, deodorant, perfume, pet hair or other signs of wear

You will also need your order number or proof of purchase.

Items returned outside the 30-day return period may not be accepted.

Items that cannot be returned

The following items are not eligible for return:

  • gift cards
  • items clearly marked Final Sale
  • items that have been worn, washed, damaged or altered after delivery
  • items returned without their original tags or packaging

Any additional product-specific exclusions will be clearly identified on the product page before purchase.

How to start a return

To request a return, contact us through our Contact page and include:

  • your order number
  • the item(s) you wish to return
  • the reason for the return

Once your return is approved, we will send you instructions on how and where to send your package.

Please do not send items back without first receiving return authorization, as unauthorized returns may not be accepted.

Return shipping

Customers are responsible for return shipping costs for change-of-mind, colour or sizing returns.

If your order arrived damaged, defective or incorrect, AZMARAE will cover the reasonable return shipping cost.

We recommend using a tracked shipping service, as AZMARAE cannot be responsible for return packages lost in transit.

Exchanges

We currently do not process direct exchanges.

The fastest way to receive another size or colour is to return the original item and place a new order once your return has been approved.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives.

If your item is damaged, defective or different from what you ordered, contact us as soon as possible with your order number and photographs of the issue.

We will review the matter and work with you to make it right.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Your bank, credit-card provider or payment processor may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return resulted from an AZMARAE error or applicable law requires otherwise.

Sale items

Items purchased during a promotion may still be eligible for return unless they were clearly marked Final Sale at the time of purchase.

Consumer rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.