Shipping policy

Shipping Policy

Last updated: October 2, 2026

We want your AZMARAE order to arrive smoothly and securely. Please review the information below before placing your order.

Where we ship

AZMARAE currently ships to selected destinations in:

  • Canada
  • United States
  • Europe
  • Scandinavia

Additional international destinations may be added over time.

Available shipping destinations will be shown at checkout.

Processing time

Orders are typically processed within 1–3 business days.

Orders are not processed or shipped on weekends or statutory holidays.

During product launches, promotional periods, Black Friday, Christmas, or other high-volume periods, processing times may be slightly longer.

Shipping rates and delivery times

Available shipping methods, shipping costs, and estimated delivery times are calculated and displayed at checkout before payment.

Estimated delivery times begin after your order has been processed and handed to the shipping carrier.

Carrier delivery estimates are not guaranteed unless specifically stated.

Free shipping

AZMARAE offers free standard shipping within Canada on orders over $150 CAD.

Any additional free-shipping offers for the United States or international destinations will be displayed at checkout or announced through official AZMARAE promotions.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You may also be able to view your order status through your AZMARAE customer account.

Please allow time for tracking information to update after your package has been handed to the carrier.

International orders, duties and taxes

International orders may be subject to:

  • import VAT
  • customs duties
  • brokerage fees
  • handling fees
  • other taxes or charges imposed by the destination country

Unless duties and taxes are specifically calculated and collected at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs charges vary by country, order value, product classification, and local regulations. AZMARAE cannot guarantee the amount that may be charged.

Customers are responsible for understanding any import requirements that apply in their destination country.

Europe and Scandinavia

AZMARAE may ship to selected European and Scandinavian destinations, including markets such as Norway, Sweden, Denmark, Finland, Germany, the Netherlands, France, and other eligible countries.

Depending on the destination and checkout method, local VAT, duties, or customs charges may either:

  • be collected during checkout, or
  • be charged by the carrier or customs authority when the shipment enters the destination country

Where these charges are not collected by AZMARAE at checkout, they remain the customer's responsibility.

Refused international shipments

If a customer refuses delivery because they do not wish to pay applicable customs duties, taxes, or carrier charges, the shipment may be returned to AZMARAE.

If the returned package is received by us, any eligible refund will be processed in accordance with our Refund Policy.

Original shipping fees, return shipping costs, customs charges, brokerage fees, or other non-refundable expenses may be deducted from the refund where permitted by law.

Delivery addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

  • name
  • street address
  • apartment or unit number
  • city
  • province/state
  • postal or ZIP code
  • country

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

Lost or delayed parcels

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us through our Contact page and include your order number.

We will work with the shipping carrier to investigate the shipment.

Carrier investigations may take several business days depending on the destination and shipping provider.

Damaged packages

If your package arrives visibly damaged, please photograph the packaging and the affected product before discarding anything.

Contact us as soon as possible with:

  • your order number
  • photographs of the package
  • photographs of the affected item
  • a description of the issue

We will review the situation and help determine the appropriate next step.

Delivery delays outside our control

AZMARAE is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • severe weather
  • customs processing
  • carrier disruptions
  • strikes
  • border delays
  • incorrect customer addresses
  • peak-season shipping congestion
  • government restrictions or other unforeseen events

We will still do our best to assist you if a shipment is significantly delayed.

Holiday shipping

Shipping carriers may experience longer delivery times during Black Friday, Cyber Monday, Christmas, New Year, and other peak shopping periods.

Recommended holiday order-by dates will be posted on our website when available.

Customers ordering close to a holiday should allow additional time for processing, shipping, and customs clearance.

Contact

If you have questions about your shipment, please contact us through our Contact page and include your order number whenever possible.